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Terms & Privacy

Please read the entirety of this page, including the Terms & Conditions, Privacy & Cookies Policy and all other pages/documents that may be presented as links on this page.

TERMS & CONDITIONS OF SALE/PURCHASE AND WEBSITE USAGE 

This website is operated by Splashes & Spills. Throughout the site, the terms “we”, “us” and “our” refer to Splashes & Spills. Splashes & Spills offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

 

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

 

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

We do not store credit card details, nor do we share customer details with any 3rd parties.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Splashes & Spills, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

RETURNS

You may cancel or return your order up to 14 days after receiving your order. This is subject to the item being unopened and packaged in a re-sellable condition. Once returned, we will check if everything is ok. Following this a refund/replacement will be made to you

We aim to ensure that all Products supplied to you arrive in perfect condition but sometimes there are incidents that are beyond our control. In the unlikely event that the Product is faulty or a blister pack is opened or if you are returning a Product because we have sent the wrong item, you can either request a refund or a replacement of the Product by notifying us using the contact details below. We will also reimburse your reasonable costs of returning the Product to us.

Where payment has already been taken, we will credit your payment card with the amount of the refund due within 30 days of the date you return the Products to us.

Nothing in these Terms will affect any other legal rights that you may have. For further information about your legal rights, please contact your local authority trading standards department or the Citizens Advice Bureau.

 

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

 

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at accounts@splashesandspills.com.

PRIVACY & COOKIE POLICY

Splashes & Spills is committed to complying with the Data Protection Act 1998 and has published this guide to help our customers understand how and why we collect information from you, to whom this information is disclosed and what your rights as a customer are.

INFORMATION COLLECTING

Personal details of users of Splashes & Spills such as name, postal address, email and telephone number will be collected and processed upon registration to our Website http://www.splashesandspills.com. We may also ask you for information when you report a problem with the website. The personal information collected on our site is transmitted securely over the internet to our encrypted web server, to safeguard personal information and credit card details. The information that you provide is held securely in our back-office system, collected and stored in the United Kingdom. If you contact us, we may keep a record of that correspondence. Details of transactions you carry out through the Website and of the fulfilment of your orders.

User information is retained for in-house research to: Improve our understanding of our customers’ needs in relation to product development, ensure effective communication and assist strategic development. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. All results of such research and analysis will be collated as amalgamation information and will not disclose any personal facts about individual customers. For certain services, such as purchases, we may request credit card or other payment information which we process in encrypted form on secure servers. We do not store credit card details. Splashes & Spills will sustain appropriate measures to ensure that users’ personal details are not misused, accidentally destroyed, lost or altered within the Splashes & Spills processing environment.

For purposes of email communication, we may contact you in regards to new products or promotions. If you would like to opt-out of this then you can simple unsubscribe from the email or contact us at sales@splashesandspills.com.

We may share or obtain some of your personal data from third parties who are also subject to the same privacy policy as us. These include: delivery couriers, suppliers, credit and debit card companies and affiliate companies that help with our email marketing such as Mail Chimp. Any party used is done so in order for us to better our services to you and enable us to provide the best quality products.

INFORMATION SHARING

We do not rent or sell your personal information to other companies, entities or individuals. We only provide such information to trusted suppliers for the sole purpose of processing personal information on our behalf, for example our catalogue mailing company or delivery couriers When this is undertaken, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Security and Privacy Policy. Appropriate confidentiality and security measures will be ensured.

IP ADDRESSES & COOKIES

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie that is saved to your system is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our Website. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This allows us to estimate our audience size and usage pattern, to store information about some preferences, and so allow us to customise the Website according to your individual interests, speed up your searches and recognise you when you return to the Website. Therefore, this is chiefly statistical data about our users’ browsing actions and patterns and does not identify any individual.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you browse the Website.

INFORMATION SECURITY

We take suitable security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. We restrict access to your personal information to employees who need to know that information in order to operate, develop or improve our services. Splashes & Spills will constantly strive to maintain robust security and confidentially protection of all personal data held by us. Furthermore, we provide mechanisms for updating and correcting your personal information to ensure a high level of accuracy.

YOUR RIGHTS

This is your data. You have a right to access the personal information that we hold on you. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any adjustments we may make to our Privacy Policy in the future will be recorded on this page and, where appropriate, informed to you by e-mail. If, at any point you wish to have your details erased or amended, you can simply contact us and we will exercise your right to do so right away.

Any questions, comments and requests regarding any part of this Security and Privacy Policy are welcomed and should be headed to our Customer Service Team via the Contact Us link.

DELIVERY

Great news! We provide FREE UK DELIVERY on all orders!

Order BEFORE 3pm to ensure SAME DAY DISPATCH.

UK Free Delivery (2-3 Days)

UK Express Delivery (1-2 Days)

Europe (3-5 Days)

International (5-10 Days)

RETURNS

Return if faulty or damaged within 14 days in the original packaging. Please see our full Terms & Conditions for further information.